Privacy Policy

Last updated: 18th June 2026

StellarClean London Ltd respects your privacy and is committed to protecting your personal information.

This privacy policy explains how we collect, use and protect personal information when you contact us, request a quote, use our website or book cleaning services with us.

1. Who we are

StellarClean London Ltd provides cleaning services for homes,

apartments and rental properties across London.

Business name: StellarClean London Ltd
Email: stellarlondonclean@gmail.com
Phone: 07553792985
Website:www.stellarcleanlondon.co.uk

Once confirmed, we will add our Companies House registration number to this policy.

2. What information we collect

We may collect the following information:

  • your name

  • email address

  • phone number

  • postcode or address

  • details about your property

  • type of cleaning service requested

  • preferred date and time

  • information about cleaning products, pets, access instructions or special requirements

  • messages you send to us

  • website usage information, where cookies or analytics tools are used

3. How we use your information

We use your information to:

  • respond to enquiries

  • provide cleaning quotes

  • arrange and manage cleaning bookings

  • contact you about your request or booking

  • allocate suitable cleaners

  • manage payments, invoices and records

  • improve our website and services

  • comply with legal, tax and business obligations

  • handle complaints, disputes or service issues

4. Our lawful basis for using your information

We use your personal information where it is necessary to take steps before entering into a contract with you, or to provide services you have requested.

We may also use your information where we have a legitimate business interest, such as managing customer enquiries, improving our services, keeping business records and protecting our business.

Where we send direct marketing, we will only do this where permitted by law and you can opt out at any time.

5. Who we share your information with

We may share relevant information with:

  • cleaners or cleaning partners who need the information to carry out the service

  • website, email, form and booking service providers

  • payment, accounting or invoicing providers

  • professional advisers, such as accountants or insurers

  • legal or regulatory authorities where required

We only share information where necessary and appropriate.

6. How long we keep your information

We keep personal information only for as long as necessary.

Enquiry and booking information may be kept for business, tax, legal and customer service purposes. If you do not proceed with a booking, we will not keep your enquiry information for longer than necessary.

7. Cookies and website analytics

Our website may use cookies or analytics tools to understand how visitors use the site and to improve performance.

Where required, we will ask for your consent before using non-essential cookies.

8. Your rights

You have rights under data protection law, including the right to:

  • access your personal information

  • ask us to correct inaccurate information

  • ask us to delete your information

  • object to certain uses of your information

  • restrict how we use your information

  • withdraw consent where we rely on consent

To exercise your rights, contact us at:

stellarlondonclean@gmail.com

9. How to complain

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator. The ICO provides guidance on how to raise a complaint.

10. Changes to this policy

We may update this privacy policy from time to time. The latest version will always be available on our website.